how to make Customers pay the Price they like to pay
Successful pricing is about over-charging and loosing customers, quite often loosing the complete business in competitive markets. Firms who apply price discrimination based on willingness to pay will successfully make customers happy by offereng product-price combinatons they like and are a good fit for their needs.
Pricing can be easy, and it can be one of the most complicated things in management. We need to know what the customer wants, where his level of acceptance for a price is, if we can move this frame, or if we leave money on the table for undercharging.
Successful pricing implies having a product for everybody the seller wants to have in his client portfolio. Tries to raise revenue by changing prices have to be in a way that customers do not loose trust into the enterprise, they still have to see value in subscribing or buying.
When we think about ordering a service and have some information about offers and a clear picture what we want, we have a Latitude of Acceptance of prices in mind. WTP is Willingness to pay for a service or product, and we may need to re-anchor the frame.
Price confidence is not about believing in your value; it’s about having the data to prove the client’s risk for not buying is greater than your fee.
For thoughtful analyzing and presenting the connections the Assimilation-Contrast-Theory is useful. It uses the level of price acceptance by the customer, and tells the seller where he is.
The Problem: Weak Anchors
Many sellers with problems in having a good pricing structure default to weak, external anchors:
- Competitor Prices (External Anchor): Easy to find, but instantly anchors the WTP low, leading to sub-optimal pricing.
- Trade Association Guidelines (External Anchor): Provides safety, but ignores the consultant’s unique value and capacity.
- What the client paid for similar projects before (Internal Anchor)
- The own beliefs about the worth of the product.
These weak anchors by clients result in an unknown Willingness-to-Buy (WTB) and fear of the Pricing Whiplash on the suppliers side – a wild haggling with prices without foundation. This is if an originally called price is too high or too low, and the seller needs to recalibrate his prices without changing the offer fast. This is the fastest way to loose clients trust.
The Cost of Not Buying, Anchoring It and Sharing – We may focus on the Cost-of-not buying. When we have this, we have the strongest argument we can get. The latitude of acceptance for the client is drawn by the clients’share of the cost of not buying. Fortunately identifying the cost of not buying is not rocket science. I do not want to go into details there because it differs between for example lawyers, hairdressers, graphic designers, coaches and real estate agents.y













