What can I do to improve customer service? Is it helpful to do market research? Where are mistakes and errors? What about the interface between humans and machines?
The Price Negotiation Tool is a questionaire-based instrument to avoid simply raising or lowering prices just for looking that happens and instead focuses on the value of the service for the customers. A high rate without a clear foundation invites client skepticism, which can ultimately lead to disappointment and strain the relationship. In the chart … Read more
If a customer walks out of your store without buying, looking at the security camera footage won’t tell you why. You can analyze the video (Data) all day, but you will never know if they left because the price was too high, or because the music was too loud. To find out, you have to … Read more
Until Summer 2024 I offered creating simple business plans for startups. I did that on my website and on Fiverr for about 120 € each. I stopped that for the lack of orders and a lot of weird questions regarding my gig which never ended in a purchase. The prospects were obviously looking for excuses … Read more
Human and artificial intelligence observe the environment. Observations are interpreted and used for finding trends and experiences are processed and result in learning experiences. Humans learn social behavior by observing their fellow humans; animals learn where food is, how to behave in a herd, and where dangers are present. Learning can be dangerous. If the … Read more
Why we need a buyers persona A buyers persona is a picture of our targeted group. It says persona for the reason we do not need to know everything about that person and there might be different persons in our target group. The second part is about qualitative market research. We use this kind of … Read more
Pricing affects everybody. Selling your apartment, selling used furniture, doing salary negotiations or finding prices for your products. How to find a price liked by the seller and buyer? In my seller history I found situations with low prices where the customer voluntarely added a gift, and many situations where nobody wanted to buy. The … Read more
Mein Server verarbeitet meine rund 100 täglichen E-Mails und sortiert die in E-Mail-Ordner und Postfächer. Nebenbei fungiert der Server auch noch als Datei-, FTP-, Web-, LDAP-, Datenbank- und Caldav- und Carddav-Server. Es ist auch ein von außen zugängliches Nextcloud installiert, womit ich die gleiche Funktionalität wie Microsoft Onedrive unter voller eigener Kontrolle habe. So bedient … Read more
Many new developments or enforce one product over an extended time? Fast innovation cycles produce a lot of new products and ideas. Most of them do not meet any user needs and fail, others are successful. Normally every freelancer or businessman develops some products and sells it. The products change over the years. For myself, … Read more
Wage bargaining and price negotiations There is a slightly different German version of this article here. Bargaining and trading about wages and prices for personal services is not easy. It may be the price tag for your own work, for yourself. On the other side high wages killed a lot of enterprises or forced them … Read more
