If you are a shop owner, you know people who complain about high prices and move on. Others pay voluntarely more. They are happy to have your product, and to thank and encourage you. In my price negotitations normally there is no result in half of the cases. The other side is not willing to pay what I want for…
Category: Customer Service
What can I do to improve customer service? Is it helpful to do market research? Where are mistakes and errors? What about the interface between humans and machines?
Storytelling makes successfull
How do I find the right story for my product, how does my storytelling become a success? Products are enhanced with storytelling. I am looking for a 17 mm socket, which of the three available nuts or wrench sockets will I buy: Simple picture on blue background, price € 5.60, supplier unknown Same picture as 1., but additional information that…